Information you provide

When you submit an enquiry, you may provide details such as your name, phone number, origin city, destination, travel date, number of travellers, service requirements and additional notes. You may also choose to contact us directly by phone or WhatsApp.

How information may be used

• To respond to your travel enquiry and prepare suitable travel options.
• To coordinate tour packages, hotels, transport, flights, visa assistance or related services requested by you.
• To communicate booking updates, payment requirements, itinerary information and customer support messages.
• To improve service quality, internal operations and customer support.

Third-party service providers

Travel arrangements may require coordination with hotels, airlines, transport providers, destination partners, visa support providers or other relevant suppliers. Only information reasonably required to process the requested service may be shared for that purpose.

Payments and external platforms

Where payment links, WhatsApp, telephone services or other third-party platforms are used, those services operate under their own privacy and security practices. Please review the applicable provider terms where relevant.

Data security and retention

Reasonable steps are taken to handle enquiry and booking information responsibly. Information may be retained for the period reasonably required to provide services, maintain booking records, resolve disputes and meet applicable operational or legal requirements.

Your choices

You may contact Galaxy Tourist Service to ask about personal information you have submitted, request correction of inaccurate details or ask that unnecessary marketing communication be stopped.

Policy updates

This Privacy Policy may be updated when website practices or services change. The latest version published on this website will apply from the date it is posted.

Booking & Payment Terms

1. For booking flight tickets, 100% payment is required.
2. For safari booking, 100% payment is required. Safari amounts are non-refundable.
3. For general bookings, 50% advance payment is required.
4. Check-in and check-out must be completed as per the individual hotel’s policies.
5. Breakfast timing in hotels will be as per hotel policy.
6. Delay in payment on scheduled dates may lead to automatic cancellation of the booking without prior notice.
7. Any direct payment instructed to be paid at a hotel must be paid at check-in.
8. If a guest damages hotel or resort property, including TV, refrigerator, AC, mattress, toilet or other items, the guest will be responsible for the applicable damage charges.
9. If a trip is affected by COVID-19 restrictions or other government issues, a voucher may be issued for the eligible advance amount for use within the next 6 months, subject to applicable deductions and conditions. Such vouchers are not valid on blackout dates including Christmas, Diwali, New Year, long weekends or government holidays.
10. Misbehaviour with resort or hotel staff will not be entertained. The property may require immediate check-out in such cases.
11. Any additional cost arising due to natural calamities such as landslides, roadblocks or similar events will be borne as applicable.
12. Any increase in taxes or fuel costs resulting in an increase in surface transport charges will be payable as applicable.
13. The cost of river rafting in Kullu must be borne directly by the guest.
14. Any add-on activity not specifically included in the package will be paid directly by the guest.
15. If a cab is taken from the company, the pickup point will be single. Multiple pickups will not be provided unless specifically agreed.
16. AC in cars may not operate on hill roads.
17. 50% advance is payable at booking time. The remaining balance must be paid before 30 days of travel, unless otherwise agreed in writing.
18. Advance payments are non-refundable except where expressly stated otherwise in writing.
19. If a swimming pool is closed due to COVID-19 or other applicable guidelines, the company will not be responsible.
20. At Hotel Royal Rosette, rooms are non-AC as the property is non-AC.
21. Retention charges may apply at 40%, subject to the applicable booking/resort policy.
22. Jim Corbett jungle safari should be booked in advance.
23. The package may be customised according to the guest’s requirement while the quotation remains in the enquiry phase.
24. Standard hotel check-in time is 12:00 noon and check-out time is 10:00 AM unless the hotel specifies otherwise. Early check-in is subject to availability.
25. Sightseeing may be rescheduled depending on weather, monument closure or operational conditions to support smooth tour execution.
26. The company will not be responsible for cancellation of cabs or buses due to bad weather, breakdown or similar circumstances beyond reasonable control.
27. Facilities, services and aids available at some Himachal destinations may differ from those available in major cities or developed destinations. Hotel categorisation may be based on location, services and costing rather than formal star classification.
28. For Jim Corbett safari, the assigned safari zone may be changed at any time by the relevant operational authority.
29. If a trip is cancelled by the guest, the advance amount is non-refundable unless expressly agreed otherwise in writing.
30. A resort or hotel named in a package may be changed if the stated property is unavailable; a suitable alternative may be offered subject to availability.
31. Distances mentioned in an itinerary may be approximate; actual travel time depends on traffic, road and weather conditions.
32. If a guest cancels the trip on their own, a retention charge of 40% of the total package cost may apply, subject to the applicable quotation and supplier policy.
33. For quality and training purposes, calls made to guests may be recorded where permitted.
34. Each hotel or resort has separate timings for breakfast, lunch and dinner. Early meals, special meals or separate meals are at the sole discretion of the property. Meals from one day cannot normally be shifted or adjusted to another day.

Cancellation Policy

1. Safari amounts are totally non-refundable if the trip is cancelled for any reason.
2. If a trip is cancelled due to government issues, national issues or COVID-related restrictions, the company may issue a credit note valid for up to 6 months for the eligible amount after deducting safari costs and applicable retention charges as per resort/supplier policies. The guest may use the credit note for the same or an agreed trip within the validity period, subject to applicable terms, availability and blackout dates.